As a nurse, Pauline has worked in clinical practice and health & social care since 1982. She has held the position of Director of Care & Service Development at The Royal Star & Garter Homes, a charity which cares for military veterans living with disability or dementia, since 2002. This award acknowledges her passionate and unwavering commitment to improving care for older people, and her courage and determination in leading an innovative approach to care.

Pauline is tireless in seeking excellence, sharing best practice and promoting developments in care. As demand for the Charity’s dementia care service increased, she had the vision to see how it could be significantly improved and sustained bringing about positive change to people’s lives. She pioneered the Charity’s award-winning dementia care model, by working with consultancy Dementia Care Matters to deliver innovative care to an exceptional standard.

Pauline was delighted to receive the award: “I am deeply honoured to receive an OBE. I’m still in shock but over the moon! There are so many people who have supported me over the years and to whom I owe a huge debt of gratitude, not least the wonderful residents, my friends and colleagues at The Royal Star & Garter Homes and my family. I hope that having these important letters after my name will help to reinforce my messages about improving care for older people.”